Data Deletion
Last revised:
You can request deletion of Asset Studio account information, saved content, or company-site inquiry and newsletter records.
How to Request Deletion
- Email Questions@xoonbox.com, preferably from the address associated with the account or submission.
- Use the subject "Data Deletion Request" and identify whether your request concerns an Asset Studio account or saved content, a company inquiry, a newsletter signup or another record.
- We may need to verify your identity and clarify the scope. Do not send passwords, sign-in links or payment-card details. If you cannot access the original email address, explain that in your request.
Timing and Access
Sending a deletion email does not automatically deactivate your account or start an automatic 30-day purge. Request verification, access closure, any recovery period and deletion timing need to be confirmed with you. Applicable legal response deadlines still apply.
If you wish to withdraw a request, contact us promptly. Data already deleted may not be recoverable. Download any available assets you wish to keep before requesting deletion.
Scope and Records That May Remain
An account request can cover profile and identity/session records, saved images and vectors, references, drafts/history and associated metadata.
Billing, fraud-prevention, dispute and legally required records may need to remain. Usage/accounting, security, email delivery and suppression records, backups and third-party copies have separate retention rules. Suppression records may be needed to avoid unwanted or undeliverable email. We cannot promise that every copy of every record is erased immediately; ask us to confirm the scope, exceptions and status of your request.
Deleting account data does not recall copies of content already obtained by other people. Deleting server records does not clear your browser storage or files on your devices. You can clear those separately through your browser or device controls.
Subscription Cancellation
A deletion request is separate from cancellation of a paid subscription. Use the billing portal or contact us to request cancellation and address any outstanding charges. Cancelling a subscription does not itself delete account data.
Company Forms and Email
Company newsletter signup is currently disabled. Specify the email address used for an inquiry or any previous newsletter signup. Disabling signup does not delete earlier records, and those records do not automatically expire. To request removal from the company newsletter list, use the contact address above. This is separate from any Asset Studio invitation-email unsubscribe control.
Provider and Identity-Provider Records
Information already sent to Google, OpenAI, xAI, Meta, Vectorizer.AI, Replicate, Cloudflare, Stripe, Oracle, Serper, Telegram, email recipients or image hosts is subject to the relevant provider's processing rules and available deletion procedures. Some providers offer deletion controls; those controls do not necessarily erase legal/security records or undo prior permitted processing. We can assess the available options for a request, but do not promise immediate erasure of all provider copies.
Deleting an Asset Studio account does not delete your Google, Facebook or other third-party account. Disconnecting a sign-in provider does not itself delete your Asset Studio records. See the Privacy Policy for recipients and retention, and the Terms of Service for account and billing terms.
XoonBox LLC — Georgia, United States